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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Josh M

October 16, 2026

5 out of 5 rating by Josh M
"The insurance process went smoothly for my Taurus! Joe reached out throughout the process to ask if I needed anything."
We responded:
"Josh, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Dylan Watson (King Watson)

October 15, 2026

5 out of 5 rating by Dylan Watson (King Watson)
"Joe Billetz and Colleen are extremely helpful and diligent. No complaints they're really amazing and do a great job at helping you anyway possible."
We responded:
"Thank you for the 5-star review, Dylan! We’re proud to serve the Brook Park community and truly appreciate your support. "
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Robert Mccamey

October 12, 2026

5 out of 5 rating by Robert Mccamey
"All ways excellent 40yrs. of service from this agency highly recommend !"
We responded:
"Robert, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Tarikah Neal

October 12, 2026

5 out of 5 rating by Tarikah Neal
"This office of Joe Billetz was very professional and Colleen was very polite and patient loved the whole experience long story short I'm insured."
We responded:
"Thank you so much for your wonderful feedback of us here at Joe Billetz’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Joe Billetz’s Insurance Team "
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Karen

October 8, 2026

5 out of 5 rating by Karen
"Joe and Colleen were very professional as well as attentive to my needs answered all my questions had me in and out and a timely fashion, also they were very friendly and well-known with my neighbors"
We responded:
"Karen, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Brook Park insurance team! - Your State Farm Agent, Joe Billetz "
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Michelle C

September 29, 2026

5 out of 5 rating by Michelle C
"I usually don’t do reviews, but I was so impressed with Joe Billetz and Colleen when I need help or have a question regarding my Insurance they guide me through the process and they have been great."
We responded:
"Thank you so much for the 5-star rating, Michelle! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Joe Billetz "
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Charles Goble

September 29, 2026

5 out of 5 rating by Charles Goble
"Been with State Farm for nearly fifty years Best insurance company ever period Respectfully yours CKGOBLEJR"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Brook Park to know you had such a great experience with us. "
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Steve Queen

September 28, 2026

5 out of 5 rating by Steve Queen
"Joe Billetzs office has been great. I've been with them for many years and they have helped me through some tough times with no hassle or questions. We just received 4 rebates last month as part of state farms taking care of it's customers project. Good job team."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Brook Park insurance team. "
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Jamie Ciulla

September 28, 2026

5 out of 5 rating by Jamie Ciulla
"Joe and Colleen have been wonderful to work with. I have several different types of insurance with them and they always are transparent in pricing and make sure I have everything up to date and explained anything I didn't understand clearly. I would definitely recommend them to help with all your insurance needs."
We responded:
"Thank you so much for the 5 stars, Jamie! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Sandy Horace

September 25, 2026

4 out of 5 rating by Sandy Horace
"If there are questions or concerns they respond same day or next day. They are willing to explain differences in coverage details between State Farm and other providers.
."
We responded:
"Thank you for the 4-star rating! We’re so glad you had a positive experience with our insurance team. If you have any suggestions, we’d love to hear how we can continue improving for you and the Brook Park community. "
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Majdi Ayoub

September 24, 2026

5 out of 5 rating by Majdi Ayoub
"I can't say enough good things about Joe Billetz and Colleen Mocniak at State Farm. From the first conversation, they were professional, responsive, and genuinely looking out for my interests. Colleen walked me through every option, answered all of my questions patiently, and their pricing came in significantly better than what I was paying before. The whole switch was handled quickly and smoothly, and the level of service was excellent from start to finish. I'm extremely happy I moved my insurance to this office, and I highly recommend Joe, Colleen, and the whole team to anyone looking for honest, fairly priced insurance."
We responded:
"Majdi, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Jaby

September 24, 2026

5 out of 5 rating by Jaby
"Joe and Colleen are always fast to respond and help me with any of my insurance needs. Whether it’s car, home or now RV. They are great at respecting your time. Thanks!"
We responded:
"Jaby, thank you for the amazing review! Our Brook Park insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Joe Billetz, your State Farm Agent "
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Colleen Mocniak

September 23, 2026

5 out of 5 rating by Colleen Mocniak
"Purchased a Life Insurance policy through the office. Joe was very helpful and answered all of my questions."
We responded:
"The ones you love will be very protected."
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Paige and Ben

September 23, 2026

5 out of 5 rating by Paige and Ben
"Recently bought life insurance policies for my husband and I. This office was super easy to communicate with, quick to respond, and very knowledgeable on all of our options!"
We responded:
"Paige, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Joe Billetz and Team "
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Sorina Stroie

September 11, 2026

5 out of 5 rating by Sorina Stroie
"I had a very positive experience with State Farm. The staff was friendly, professional, and very helpful. They provided my insurance quote quickly and efficiently, explained everything clearly, and made the entire process easy and pleasant. I really appreciated the excellent customer service and would definitely recommend them."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Edward Bulkoski

September 11, 2026

5 out of 5 rating by Edward Bulkoski
"Been a customer there for 10 years rates are great always there when I need somebody to talk to for for my insurance needs"
We responded:
"Hi Edward, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Joe Billetz, Your State Farm Agent "
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Sally G

September 6, 2026

5 out of 5 rating by Sally G
"I would like to thank Joe Billetz- State farm agency. I reached out for a quote, as my rate went up with the agency I was with prior. He reached out immediately and sent me information and it was so simple to get my policy started with them. I was impressed with how simple it was and the turn around to get my policy started. Very professional and immediate assistance. Thank you. Araceli Gehring"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Anne ginley

September 2, 2026

5 out of 5 rating by Anne ginley
"Was very friendly and helpful and I really appreciated it"
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Juliessa R

September 1, 2026

5 out of 5 rating by Juliessa R
"They are the best Joe and Colleen great customer service and they really help you out I am happy with their services ❤️"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Brook Park. "
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Lana Rafferty

August 26, 2026

5 out of 5 rating by Lana Rafferty
"I have been with them for over 18 years. Colleen is a good reason to stay. She knows what's up in this realm of business. Gives me what I am looking for every time!"
We responded:
"Thank you so much for your kind review, Lana!  If you need insurance assistance, we are just an email or call away! - Joe Billetz, your State Farm Agent   "
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Mtnbkr boy

August 26, 2026

5 out of 5 rating by Mtnbkr boy
"Always there when you need them !!!"
We responded:
"Mtnbkr, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Brook Park insurance team! - Your State Farm Agent, Joe Billetz "
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Chris G

August 24, 2026

5 out of 5 rating by Chris G
"Dont have any issues calling my agent"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Terri Kalivoda

August 21, 2026

5 out of 5 rating by Terri Kalivoda
"Joe and Colleen are the best. They make it really easy when things get complicated."
We responded:
"Terri, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Nick Bryce

August 20, 2026

5 out of 5 rating by Nick Bryce
"Joe and Colleen are absolutely phenomenal to work with. I just changed policies from one company to state farm and both Joe and Colleen were extremely helpful and made the whole process easy and simple!"
We responded:
"Nick, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Brook Park insurance team! - Your State Farm Agent, Joe Billetz "
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russ hosta

August 14, 2026

5 out of 5 rating by russ hosta
"The person at the other end of the phone was very friendly and helped me choose which insurance I wanted. When I went to the office she was knowledgeable about my problems. I’m very happy with their service."
We responded:
"Thank you so much for your kind review, russ!  If you need insurance assistance, we are just an email or call away! - Joe Billetz, your State Farm Agent   "