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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

mind your business

July 21, 2023

1  out of  5 rating by mind your business
"Not the best customer service with no explanation"

Tiffany Kennedy

April 7, 2023

5  out of  5 rating by Tiffany Kennedy
"Joe helped me with my claim and went above and beyond. Highly recommended"


April 7, 2023

5  out of  5 rating by E M
"Very good customer service and knowledgeable"

Eric Mitchell

January 20, 2023

5  out of  5 rating by Eric Mitchell
"My other agent wasn’t very helpful and was hard to communicate with. Joe is the complete opposite and im glad i switched"

Brian Noble

December 31, 2022

5  out of  5 rating by Brian Noble
"Joe was extremely friendly and professional! He is a great guy and good agent! Highly recommend"

Jessica Mills

December 31, 2022

5  out of  5 rating by Jessica Mills
"Joe Billetz is very professional and friendly, highly recommend!"

Doug Edwards

October 10, 2022

5  out of  5 rating by Doug Edwards
"I’ve been with joe for going on 8-9 years and they’ve been great at always answering any questions I’ve had Coleen is like talking a family member she’s patient and will help anyway she can if you want a comfortable experience then Joe billetz is where you want to be insured through"

James Czechowski

October 6, 2022

5  out of  5 rating by James Czechowski
"Joe and Colleen have been a pleasure to work with from the very beginning...they answer and explain every question clearly...I've been with them for 5yrs and plan to stay from a long time!!!"

Bobby Parks

October 4, 2022

5  out of  5 rating by Bobby Parks
"Super great service. Colleen was very helpful!"

Jaime Cox

September 22, 2022

5  out of  5 rating by Jaime Cox
"Always a positive experience working with their office."

allie mysliwiec

September 22, 2022

5  out of  5 rating by allie mysliwiec
"Joe has been a family friend for a long time as I played soccer with his daughter growing up. My parents have had issues in the past with State Farm and once they finally switched over to Joe Billetz, they’ve had nothing but positive outcomes. They are always there to answer questions and are extremely friendly! My parents and I 100% recommend Joe Billetz and Colleen at this State Farm!"

steve mincey

September 16, 2022

5  out of  5 rating by steve mincey
"Colleen is great to deal with. I tend to switch vehicles often and whatever changes I need to my policies gets done seamlessly."

Aslam Syed

September 13, 2022

5  out of  5 rating by Aslam Syed
"Have been with them for about 15 years, and always have been great, respectful, and family operated. They know me on a first name basis, always have a very easy time over the phone to pay my bills or via email. And the rates are always very competitive, I have no complaints and recommend them highway."

Dan Clack

September 12, 2022

5  out of  5 rating by Dan Clack
"Joe is a great agent. Would recommend to anyone."


September 9, 2022

5  out of  5 rating by Kevin
"Awesome guy and business, very professional, friendly and courteous with great rates! 5 stars!"

Karen Hruska

August 11, 2022

5  out of  5 rating by Karen Hruska
"Joe has been our agent for 18 years! Always helpful, personable and very knowledgeable. His counter part Colleen is exceptional and completes the team! If your looking to change this is the insurance agency you should go to! They will not disappoint! Thank you Joe and Colleen for all you do!"

Robert Wachs

June 27, 2022

5  out of  5 rating by Robert Wachs
"Great team to work with. They are very helpful and clear on rates. Great to have someone around the corner."

Brandon Campana

June 22, 2022

5  out of  5 rating by Brandon Campana
"Always quick and helpful! Guaranteed to assist and get the job done right! Thanks team!"

Kaitlyn Escapa

June 21, 2022

5  out of  5 rating by Kaitlyn Escapa
"Joe & Colleen are the absolute best and easiest to work with. I greatly appreciate the text reminders and having the ability to respond to the texts with the last 4 of my card number on file to make a payment. Has never been simpler!"

Valerie Wisor

June 5, 2022

5  out of  5 rating by Valerie Wisor
"I have nothing but great things to say about Joe Billetz and Colleen. They are easy to talk to, easy to get ahold of and take care of any changes ASAP. Highly recommend!!"

Dan Christopher

June 1, 2022

5  out of  5 rating by Dan Christopher
"I'm very happy to be a customer of the Joe Billetz agency. I'm not great about opening mail... Colleen is always there to remind me and assist with the utmost of professionalism and courteous.... to a senior citizen."

Alisa Tam

May 24, 2022

5  out of  5 rating by Alisa Tam
"Colleen is always helpful in getting us what we need and answer our questions promptly. We're happy with our quote and service"

Dan Brown

May 23, 2022

5  out of  5 rating by Dan Brown
"I have been doing business with Joe and his staff for over 20 years. The entire staff is always professional when ever I call or stop in his office. I would recommend Joe and his team to anyone looking for the one on one service I receive, to them you are not just a number you are a friend."

Beatrice Campagne

May 5, 2022

5  out of  5 rating by Beatrice Campagne
"Always a pleasure to work with Colleen."

Tracey Yurko

May 4, 2022

5  out of  5 rating by Tracey Yurko
"Joe and Colleen go above and beyond to assist with providing currently and accurate information about my rental coverage, car coverage, and options for life insurance. Colleen is quick to help to offer suggestions as to which items may need updated and what's the best way to achieve this. Joe has been very helpful with getting numbers together for pet insurance, which State Farm now offers for a great price. Joe is a local agent and that is important to us living on the westside. We can stop in, call, or e-mail the office with questions and get a quick and courteous response. If you're looking for a State Farm agent, stop searching and give Joe Billetz a call. He will help take care of all your insurance needs. Thanks Joe & Colleen!!! Always a pleasure!!!!"