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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Samia Green

Samia Green

July 24, 2026

5  out of  5
rating by Samia Green
"My team shows me thay care by being able to assist worry and hassle free . Always on time… I feel Leo y need to stress about whatever the issues they have my best interest at heart . Thank state fram"
We responded:
"Samia, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Brook Park insurance team is always here and happy to help. "
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Deonte Lykes

July 22, 2026

5  out of  5
rating by Deonte Lykes
"Great customer service, Friendly staff , all around pleasant experience!"
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Jesse Morris

July 20, 2026

5  out of  5
rating by Jesse Morris
"They are knowledgeable about my needs."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Brook Park insurance team. "
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William Ester

July 17, 2026

5  out of  5
rating by William Ester
"I.m verry pleased with my car insurce."
We responded:
"William, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Nikki Devine

July 17, 2026

5  out of  5
rating by Nikki Devine
"Joe and Colleen are the best, always there to help me out, and make sure im getting what I need!!!"
We responded:
"Thank you for the 5-star review of Joe Billetz’s team - we really appreciate your kind words! "
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Cheryl Lee

July 16, 2026

5  out of  5
rating by Cheryl Lee
"Shopping for new car insurance can be a bit much of a process, but Joe Billetz and his team did a wonderful job of getting me a much better deal on car insurance."
We responded:
"Hi Cheryl, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Brook Park.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Joe Billetz "
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Ayaz Syed

July 15, 2026

5  out of  5
rating by Ayaz Syed
"Excellent customer service, Gave me the best & lowest possible auto and home insurance, Thank you Joe & Colleen!"
We responded:
"Thank you so much for your kind review, Ayaz!  If you need insurance assistance, we are just an email or call away! - Joe Billetz, your State Farm Agent   "
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Darla Wiemels

July 14, 2026

5  out of  5
rating by Darla Wiemels
"I love Joe and Colleen. I’ve been a client of theirs since 2009."
We responded:
"Thank you for the 5-star review, Darla! Here on State Farm Agent Joe Billetz’s Team, we are proud to serve our community and appreciate your recognition. "
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Yessica Mendez

July 13, 2026

5  out of  5
rating by Yessica Mendez
"Thanks joe he always respond all messages great service"
We responded:
"Thank you for the 5-star review, Yessica! Here on State Farm Agent Joe Billetz’s Team, we are proud to serve our community and appreciate your recognition. "
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jag531

July 13, 2026

5  out of  5
rating by jag531
"I've been dealing with Joe's office and Coleen for more years than I care to remember. They've been excellent in their responses to any need I've had. Highly recommended!"
We responded:
"jag531, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Joe Billetz’s Team!"
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Brenda Suplita

July 2, 2026

5  out of  5
rating by Brenda Suplita
"Colleen in the office, is always very helpful and efficient with any changes that I've ever needed to make. Joe Billetz keeps in contact also to make sure that everything is covered that needs to be. A great office for your insurance needs."
We responded:
"Thanks Brenda ! Its always nice to hear from satisfied policyholders."
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Nacoma Martin-Corbin

July 2, 2026

5  out of  5
rating by Nacoma Martin-Corbin
"I’ve been with them for YEARS and they never disappoint. Always available, always helpful and timely with any requests I may have or need. Keep up the good work🙂"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Joe Billetz’s Team here in Brook Park . "
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Janis Fasko

July 1, 2026

5  out of  5
rating by Janis Fasko
"Joe Billetz & Colleen are very responsive to our questions & needs. They get back to us in a timely manner & explain processes. I recommend them for your insurance needs!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Joe Billetz’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Katie Lewis

July 1, 2026

5  out of  5
rating by Katie Lewis
"Joe Billetz and his team at State Farm are nothing short of amazing! Every time I need something they always answer their phone, they also answer texts which makes things a lot easier at times. I recently switched cars over the weekend so I had to get new insurance cards sent over; I was expecting to have to call Monday morning about this but the dealership called them and they texted Monday morning that the cards had already been emailed and sent out. Definitely recommend Joe and his team! We’ve had them for many years now and I can’t complain once!"
We responded:
"Thank you so much for the 5-stars, Katie! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Laurie Kafiti

June 29, 2026

5  out of  5
rating by Laurie Kafiti
"I have been with State Farm and Joe’s office since 2006, and I couldn’t be happier with the service I’ve received over the years. I have both of my vehicles and my homeowner’s insurance with them.

Joe’s office is phenomenal. Colleen is an absolute gem—she is always kind, compassionate, understanding, and truly able to relate to real-life situations. She takes the time to listen and makes you feel like more than just a policy number."
We responded:
"We are grateful for your 5-star review, Laurie! Thanks for taking a moment to share your positive rating of State Farm Agent Joe Billetz’s Team here in Brook Park . "
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Sharon Daveduk

June 27, 2026

5  out of  5
rating by Sharon Daveduk
"Colleen is great! Always pleasant and a pleasure to see and do business with, definitely recommend."
We responded:
"Thank you for taking the time to leave such a great review, Sharon. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Gheorghe Pascu

Gheorghe Pascu

June 26, 2026

5  out of  5
rating by Gheorghe Pascu
"Perfect Insurance Company to serve your all needs, cars, home, rentals, in my case.
Perfect customer service for all cases, policy changes, road emergency, collisions, accidents, etc.
Immediate help and assistance available for the customers 24/7
in a very time, effective and real helping way.
Super Happy with the Service."
We responded:
"Gheorghe, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Charlotte Sekula

June 22, 2026

5  out of  5
rating by Charlotte Sekula
"I’ve had Joe billetz for years and Colleen is the best"
We responded:
"We appreciate your review, Charlotte. We are so happy that you had such a wonderful experience with State Farm Agent Joe Billetz’s Team here in Brook Park ! "
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Michelle Young

June 18, 2026

5  out of  5
rating by Michelle Young
"Very courteous and professional staff. Highly recommend checking them out for your insurance needs!"
We responded:
"Michelle, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Joe Billetz’s Team here in our Brook Park office. "
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Tarig Mohemmed

June 18, 2026

5  out of  5
rating by Tarig Mohemmed
"I had a very favorable experience with Colleen from the office transferring my out of state policy. She was very informative and made everything straight forward, and the price was eventually very reasonable."
We responded:
"Thanks so much for the fantastic rating, Tarig! We are so glad you had a positive experience with us here on State Farm Agent Joe Billetz’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Cyndie Bezpiaty

June 9, 2026

5  out of  5
rating by Cyndie Bezpiaty
"Joe and Colleen are always helpful and responsive. I especially appreciate their willingness to seek out cost-saving measures. I have auto, home, and life insurance through Joe Billetz State Farm for at least 30 years, and I wouldn't even consider switching. When you know you've got a good thing, you stay with it."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Joe Billetz’s Team serving ALL of Ohio. "
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Toni Baker

June 5, 2026

5  out of  5
rating by Toni Baker
"Moving here from California I really needed someone who could understand my needs. I have been happy with State Farm and with Joe and Colleen ever since. Thank you"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Cleveland to know that you had such a wonderful experience with us here on State Farm Agent Joe Billetz’s Team."
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Elena Orzan

June 3, 2026

5  out of  5
rating by Elena Orzan
"I’m very satisfied with all the help I received with ensuring my son’s car. I would highly recommend Joe State Farm with ensuring my son’s car. Joe Bill and Colleen did such an amazing job!"
We responded:
"We are grateful for your 5-star review, Elena! Thanks for taking a moment to share your positive rating of State Farm Agent Joe Billetz’s Team here in Brook Park . "
Profile photo of John Z. (JZ)

John Z. (JZ)

June 3, 2026

5  out of  5
rating by John Z. (JZ)
"This insurance company is always helpful, affordable and prompt to my requests. I've been a customer for over 7 years now and dont think I'll need to switch or find anyone else. Thanks Joe and Colleen, you guys are the best!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Joe Billetz’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Brook Park ."
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Mr Repair

April 1, 2026

5  out of  5
rating by Mr Repair
"I could not have asked for a better insurance agency. Thank you"
We responded:
"Thanks so much for the amazing review, Mr! We really appreciate your support here in Brook Park . If you ever have any questions or need insurance assistance in the future, we are just a message away!"